The documentation trail is critical in the prevention and discovery of suspect, fraudulent and counterfeit parts. You can protect the integrity of your quality system and reduce the likelihood of these parts entering your production chain by checking the following documents: Certificates, packing slips tracing the movement of the material back through supply chain… Read more »
Posts By: Jean White
CUSTOMER COMPLAINTS: the need (or not) for categories
I realised a long time ago that trying to assign categories to Customer Complaints was a walk in a thick fog and wasted a lot of time, including my own. Category errors can be a major source of dysfunction in a business, but the pain of trying to fit customer complaints into a category straitjacket… Read more »
AS9101 REVISION E: Quality Management Systems Audit Requirements for Aviation, Space and Defense Organizations
AS9101E / 9101:2014 Implementation Just a reminder from IAQG that Certification Bodies (CBs) shall implement the 9101E / 9101:2014 audit requirements standard no later than July 01, 2015. The Qualidoc Quality System Internal Audit Checklist covers all the new requirements. Help yourself at www.qualidoc.co.uk
AS9100C: Customer requirements
Customer requirements: even under normal circumstances, reaching agreement could deplete the energy of Hercules. Suppliers might breathe a sigh of relief and feel a tickbox mode coming on when they see that the requirements include mandated use of parts or suppliers. But what if customer requirements include mandated inferior parts or services that are in conflict… Read more »
THE IMPORTANCE OF BEING TRAINED IN EARNEST
Excerpt from an article by Jean White first published in ASQ Six Sigma Forum magazine: “Your Opinion”, August, 2014. ”Training is everything. The peach was once a bitter almond; the cauliflower nothing but cabbage with a college education.” –Mark Twain in Pudd’nhead Wilson’s Calendar, 1894 Organizations entering the quality system arena through standards such… Read more »
DESIGN CONTROL: AS9116 NOTICE OF CHANGE (NOC) Requirements
A new Aerospace Series standard was issued in October 2014: AS9116 Notice of Change (NOC) Requirements. It can be used alone or in addition to AS9100C, AS9110 (Aviation Maintenance) or AS9120 (Distributors). To complicate matters further, AS9116 is for use with AS9100C which is also going to change in 2016. The AS9100… Read more »
QUALITY SYSTEM DOCUMENTATION: SERVICE ORGANISATIONS
The later versions of the ISO standard purport to make it easier for service industries to become certified, but service industries often have a tough time applying the ISO standard to their activities, especially where nonconforming product control is concerned. I have been successful in these applications by simply converting the product emphasis of… Read more »
MANAGEMENT RESPONSIBILITYand AUTHORITY: QUALITY SYSTEM STATUS REPORTS
An important part of my job as a quality management consultant is to report to senior management on the status of the quality system as it develops. I arrange a quality system status meeting once a month. This is not a board or other executive meeting, or a technical meeting. It is a way of… Read more »
STRUGGLE NO MORE: THE NEW QUALIDOC PACKAGE IS READY!
We are pleased to announce that our updated quality system development is ready for download. We have put a huge amount of work into this to make sure all our users’ quality systems can be covered within an inch of their lives. The new package places a heavy emphasis on aerospace, defence and space requirements,… Read more »
MAJOR versus MINOR NONCONFORMANCES
With insufficient root cause analysis causing so many headaches to standards boards, certification bodies and certification applicants alike, it pays to spend some time evaluating the nonconformances that could lead to insufficient root cause analysis. At the assessment level major and minor nonconformances have been identified as follows: MAJOR The nonconformance has reduced the capacity… Read more »
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