AMERICAN SOCIETY FOR QUALITY GROUP (LINKEDIN)
RECENT DISCUSSION: You are a Q.M taking on a new position. What are the first things that you would do in your new position?
Jean’s comment
“If you start with an internal audit you should discover how the quality system has been managed, and from that an idea of the attitudes, experience, knowledge of the processes and commitment of signing authorities and responsibilities. After this you will have a better chance of conducting useful conversations with senior management and other interested parties and see if your KPIs are worthwhile and if others are needed “
Comment in response
“ Unfortunately, anecdotal information is not respected by Management, generally; it would be a personal risk acting on only this {introductory discussions with management} information.
For this reason, Jean White’s recommendation is spot on. Once a report is compiled from the formal internal audit and published to Management, and a level of professional trust is established, one can then make plans for drilling down to the causes of problems existing in the system. Ultimately, root cause analysis (done right!) will unearth the systemic causes of problems. Another important reason for using the internal audit approach is that we have to use verifiable evidence/data in our profession.”
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